TRUCKPARTS EESTI OÜ PRIVACY POLICY
Translation from original document: TRUCKPARTS EESTI OÜ privaatsuspoliitika 14.12.2023.
The privacy policy of TruckParts Eesti OÜ establishes the principles, on the basis of which process the personal data of their customers. The privacy policy applies to all customers and users who purchase the goods, products, and services. The company uses your personal data to serve you in the best possible way and for the proper performance of all obligations arising from contractual relationships and the law.
The contact details of the data controller of the personal data of the customers are:
OÜ TruckParts Eesti, Betooni põik 8, Lasnamäe linnaosa, Tallinn, Harju maakond, 13619, e-post security @bustruckparts.com
All questions regarding the processing of personal data by the company can be addressed to any of the contact details of the company provided above by e-mailing
security @bustruckparts.com.
The scope of the privacy policy
The privacy policy applies to all customers and users who are natural persons and who purchase the goods, products, and services provided by the company or visit the stores and website.
Which personal data is collected?
The company collects personal data in the extent required for the purposes of providing services in the best possible manner, including, but not limited to your name, personal identification code, e-mail address, postal address, telephone number, preferred language, direct marketing preferences, and technical information received from digital devices (e.g. cookies and other similar technology). The Company may also, to a reasonable extent, process other required personal data for the purposes necessary to ensure the best customer service and in a manner that is notified to you in advance.
The company may refuse to deliver the goods or provide services if the provision of the service is not possible without processing of personal data.
How is personal data collected?
The company collects your personal data with your consent in the beginning of and during your customer relationship when you purchase and use products and services. The company only collects your personal data if such data is provided by you voluntarily.
For which purposes is personal data processed by the company?
The company processes your personal data for the following purposes:
• administration of customer relationships and communication with the customer
• entry into and performance of the contract entered into with the customer
• responding to the customer’s inquiries
• development and analysis of customer relationships
• provision of products and services
• direct marketing
• legitimate interest
• solvency and creditworthiness (financial soundness)
• researching consumer habits
• administration and development of services
• using and complementation of the website
• organizing competitions and surveys
• drawing up sales statistics
• protection of persons and property
• proceedings of legal claims
• fulfilling legal obligations.
How is your personal data protected by the company?
The company uses modern, sufficient, technical and organizational security measures in the collection, storage, and processing of your personal data, which protect the personal data saved in the customer databases and on the websites from unauthorized access, amendment, disclosure or destruction. Personal data can only be accessed, amended and processed by authorized persons.
Forwarding of your personal data
The company may use third party service providers in processing your personal data that provide services required (such as software development, sending direct marketing messages, providers of payment and postal services etc.). Contracts are entered into for the protection of personal data and ensuring the confidentiality of the forwarded data with all third-party service providers whom personal data is forwarded to by the company. In addition to the above, the company may transfer personal data to supervision, investigation and law enforcement agencies and other third parties in the cases provided for in legislation.
Period of processing your personal data
The company may only process your personal data for as long as it is required for fulfilling the customer relationship between the company and you or for fulfilling another similar relationship until your consent for processing of the personal data is withdrawn or for taxation and legal purposes for the duration of the periods provided for in the legislation.
Direct marketing and satisfaction surveys
The company may use the personal data provided by you with your consent to send you information about deals, campaigns and offers and to organize satisfaction surveys. If you would like to stop receiving direct marketing offers, you may withdraw your consent to processing of your personal data at any time by following the directions provided in a direct marketing message or by directly contacting the company, the direct marketing messages of which you would like to stop receiving.
Use of cookies
The company’s website uses cookies. A cookie is a tiny text file, which is automatically saved by the browser in the device used by the user. Cookies are used to collect information about how the website is used by the user with an aim to provide a better user experience.
Websites use the following cookies:
• session cookies with an aim to enable the use of the website;
• permanent cookies with an aim to remember the customer’s preferences on the website;
• first and/or third party cookies with an aim to display appropriate advertising and offers to the customer;
• third party analytics cookies with an aim to optimize marketing communication.
The user may delete the cookies saved in the user’s device and/or block the saving of cookies by changing the respective settings of their browser. In the event of refusing to use cookies, the website may not function as planned and/or some functionality may not be available for the users.
In addition to the analytics cookies, websites also use pixels (pixel tags, web-beacons), which are used to monitor the use of the website. This does not include processing of personal data that would enable identifying the person.
Processing of non-personal data
Upon visiting the website of the company may collect non-personal data from you, such as the date and time of visiting the website, the information downloaded from the website, information about the name of your browser and your operation system, your internet service provider, and other similar information. This data is processed anonymously by the company and the data is used for the purposes of improving the functionality of the website.
Video recordings
The store of the company are equipped with video surveillance with an aim to protect persons and property.
All video recordings can only be accessed by the persons who are authorized to be acquainted with the video recordings based on their duties.
The video recordings are saved for up to 30 calendar days, except in cases a longer period is necessary for the ongoing proceedings regarding protection of persons and property or a longer period is provided for in the legislation.
Forwarding personal data to countries outside of the European Union or the European Economic Area
The company may transfer personal data to third countries (countries that are not among the countries of the European Union or the European Economic Area) only with a lawful reason. The company may use international service providers or cooperation partners in processing personal data and, in that case, it is ensured by the company that there is a lawful reason for forwarding the personal data and that the data is protected in compliance with the applicable legislation.
Profiling
The company may use your personal data and statistical data of your purchases to perform profile analyses in order to better understand your expectations and to thereby offer you better goods and services. No decisions of legal significance concerning you are made by the company as a result of such profiling.
Your rights in connection with the processing of your personal data
Please submit any requests concerning processing of your personal data electronically by e-mailing security @bustruckparts.com. To ensure the security of processing your personal data, your application must be digitally signed.
The company may reject your request if your identity cannot be verified or if the personal data cannot be transmitted securely. The company may refuse to satisfy your request for deletion of the personal data if the obligation to process the personal data arises from a valid contract, applicable law, or if it is required for the preparation, submission, or defense of legal claims in connection with the protection of persons or property.
Amendment of the privacy policy
The company may amend or complement this privacy policy at any time. The valid version of the privacy policy is always available on the websites of the company.
Submission of claims
If you find that the company violates your rights in the processing of personal data, you can always contact the company by
e-mail security @bustruckparts.com as well as the Data Protection Inspectorate (www.aki.ee) or a court.